Refund policy

Refund & Exchange Policy

At Kretivyan, we maintain a strict no refund and no exchange policy.

All sales are final. Once an order has been placed and delivered, it cannot be returned, refunded, or exchanged under any circumstances.

Damaged or Incorrect Items

We only offer support in case you receive:

  • A damaged item, or
  • The wrong product

If this happens, please contact us within 24 hours of delivery at +923135010082 with:

  • Your order number
  • Clear photos of the issue

Our team will review your case and provide an appropriate resolution if the claim is valid.

Order Confirmation

Before placing an order, please ensure that:

  • Your product selection is correct
  • Your size, variant, and quantity are accurate
  • Your shipping details are complete and correct

Kretivyan is not responsible for errors made during checkout.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Sale items
  • Gift cards
  • Personal care products
  • Custom or personalized orders

Contact Us

If you have any questions before placing your order, feel free to contact us at: +923135010082